What to Do If My Code Has Already Been Redeemed?

Created by Kate M, Modified on Mon, 23 Dec, 2024 at 10:34 PM by Kate M

Before proceeding, please ensure that you have carefully followed the instructions for redeeming your gift card, as provided at the time of purchase.


As we do not have access to your code, we kindly ask you to provide the following details so we can assist you further:


1.  EZPIN order number and order date

2.  A description of the issue you're encountering with the code or card

3.  The gift card codes you have received (in written form) for verification

4.  The URL link originally sent with your order

5.  A screenshot of the issue

6.  A screenshot of the webpage showing your attempt to redeem the codes.


Please create a new ticket and provide the requested information in the order listed above, as this will help us address the issue more efficiently.



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